Cancellation & Refund Policy for KlickKar.com powered by MIPL (Mitaksh India Pvt. Ltd.)
At KlickKar.com, powered by MIPL (Mitaksh India Pvt. Ltd.), we strive to provide seamless and high-quality property management services. However, we understand that circumstances may arise where cancellation or refunds are necessary. Below is our detailed policy on cancellations and refunds to ensure transparency and clarity.
1. Service Cancellation
- Client-Initiated Cancellation:
- Clients may cancel any booked service by providing notice to KlickKar.com.
- For cancellations made 24 hours or more before the scheduled service, no cancellation fee will be charged, and any advance payment will be fully refunded.
- For cancellations made within 24 hours of the scheduled service, a cancellation fee of up to 50% of the service fee may apply, based on the nature of the service and time spent on preparation.
- KlickKar.com-Initiated Cancellation:
- In rare cases, KlickKar.com may need to cancel a scheduled service due to unforeseen circumstances (e.g., staff unavailability, weather conditions, etc.). In such cases, the client will be informed promptly, and they will have the option to reschedule the service or receive a full refund of any advance payment made.
2. Refund Policy
- Eligible Refunds: Refunds are provided in the following cases:
- If the client cancels a service 24 hours or more in advance, a full refund of any prepaid amount will be issued.
- In the event that KlickKar.com cancels a service for any reason, a full refund will be provided unless the client opts to reschedule the service.
- If the client is dissatisfied with the service quality or outcome, we will review the complaint and, if valid, will either arrange for the service to be re-done at no additional cost or provide a partial/full refund based on the severity of the issue.
- Non-Refundable Payments:
- Payments for services already delivered and completed to the client’s satisfaction are non-refundable.
- Refunds will not be provided for cancellations made within 24 hours of the service, unless the cancellation is due to an emergency or other acceptable reason.
3. Refund Process
- Refund requests must be submitted via email or phone to KlickKar.com’s customer service team.
- Once the request is reviewed and approved, refunds will be processed within 7-10 business days.
- Refunds will be credited to the original method of payment used by the client (e.g., credit card, bank transfer, etc.).
4. Modification of Booked Services
- Clients may request modifications to a scheduled service (e.g., changing the time or scope) at least 24 hours prior to the service start time. We will do our best to accommodate the request.
- No additional charges will apply for service modifications made in advance. However, modifications requested within 24 hours of the service may result in additional charges or rescheduling fees.
5. No-Show Policy
- If the service provider arrives at the scheduled location and the client is unavailable or unresponsive, it will be treated as a “no-show.”
- In the case of a no-show, no refund will be issued, and the full service fee will be charged.
6. Dispute Resolution
- If the client disputes a charge or is dissatisfied with the resolution provided, they may escalate the issue to KlickKar.com’s management team for further review.
- We are committed to resolving disputes in a fair and timely manner to maintain our high standards of customer service.
7. Contact Us
- For any questions or concerns regarding cancellations or refunds, please reach out to our customer support team at:
- Phone: 9654610640
- Email: support@klickkar.com
This policy ensures fairness and clarity in all our transactions, balancing client needs with our operational processes. We encourage clients to review this policy before booking a service to understand their rights and responsibilities.